Question 1

What is SportConnect?

Accepted Answer

SportConnect is a platform that connects players, coaches, and sports clubs. It allows players to find and book classes with independent coaches, rent sports facilities and equipment at clubs in their area.

Question 2

How does the platform work?

Accepted Answer

It's very simple: 1) Create your account and choose your profile type (player, coach, or club), 2) Search for classes, facilities, or coaches based on your sport and location, 3) Book and pay securely through the app, 4) Enjoy your sports activity and leave a review.

Question 3

In which countries is it available?

Accepted Answer

SportConnect is currently available in Spain, with expansion plans for Portugal, Italy, and France.

Question 4

Which profile type should I choose?

Accepted Answer

It depends on your goal: Player if you want to search and book classes, facilities, or sports equipment. Coach if you offer private or group classes in any sport. Club if you manage sports facilities, teams, or equipment rental.

Question 5

Can I have multiple profiles?

Accepted Answer

Yes, you can have up to 3 different profiles with the same account. For example, you can be a padel player and a tennis coach at the same time.

Question 6

What can I do as a player?

Accepted Answer

As a player you can: search and book classes with coaches, rent courts, fields, and sports facilities, rent sports equipment (rackets, balls, etc.), chat with coaches and clubs, leave reviews and ratings, join clubs as a member, and save your favorites.

Question 7

How do I book a class or facility?

Accepted Answer

The process is very simple: 1) Search by sport, location, or name, 2) Select the class or facility you're interested in, 3) Choose an available date and time, 4) Confirm and pay securely, 5) You'll receive confirmation by email and push notification.

Question 8

Can I cancel a booking?

Accepted Answer

Yes, you can cancel your bookings from the app. If you cancel more than 24 hours in advance, you receive a full refund; less than 24 hours, you receive 50%; after the start time, there is no refund.

Question 9

How does the review system work?

Accepted Answer

After completing a booking, you can rate your experience with stars (1-5) and leave a comment. Reviews help other users choose and help coaches/clubs improve their service.

Question 10

What can I do as a coach?

Accepted Answer

As a coach you can: create and publish classes (individual or group), set your availability schedules, define prices and difficulty levels, accept or reject booking requests, chat with your students, receive payments directly to your bank account, and view income statistics.

Question 11

How do I create my classes?

Accepted Answer

It's very easy: 1) Go to 'My Classes' and click 'Create class', 2) Define the sport, description, and required level, 3) Set the schedules (one-time or recurring: daily, weekly, bi-weekly, monthly), 4) Set the price and maximum number of participants, 5) Add photos and location, 6) Publish the class.

Question 12

How do I receive my payments?

Accepted Answer

Payments are processed through Stripe securely. The money is available 48 hours after completing the class. You can request withdrawals to your bank account anytime and you'll receive automatic invoices for all transactions.

Question 13

What fees does the platform charge?

Accepted Answer

The fee depends on your subscription plan: Standard (free) charges 3%, Silver (€5/month) charges 2%, Gold (€10/month) charges 1.25%, and Premium (€20/month) charges only 0.5%. Additionally, a €1 service fee per booking is charged to the user.

Question 14

What can I do as a club?

Accepted Answer

As a club you can: publish and manage facilities (courts, fields, gyms, pools), offer sports equipment rental, create classes with your coaches, manage members, hire employees with custom permissions, accept manual bookings (phone, in-person), and set differentiated prices for members and non-members.

Question 15

How do I manage my facilities?

Accepted Answer

The process is simple: 1) Add each facility with its features (type, surface, capacity), 2) Define availability schedules, 3) Set hourly prices (different for members and non-members), 4) Configure whether bookings require approval or are automatically confirmed, 5) Block dates for maintenance if needed.

Question 16

Can I have employees?

Accepted Answer

Yes, you can add employees with different roles: Coaches who can create and give classes, Receptionists who can manage bookings and members, and Administrators with full access. Each employee has granular permissions that you can customize according to your needs.

Question 17

How does the membership system work?

Accepted Answer

Players can request to become members of your club and you approve or reject requests. Members can access private classes and special prices. You can also generate invitation codes to facilitate new member registration.

Question 18

How do payments work?

Accepted Answer

All payments are processed through Stripe, a world leader in online payments. You can pay with debit or credit card. Money is transferred to the provider 48 hours after the class/booking and you receive an automatic invoice for each payment.

Question 19

Is it safe to pay on the platform?

Accepted Answer

Yes, security is our priority. We never store card data, only Stripe manages it. We comply with PCI DSS, the payment security standard. All connections are encrypted with SSL/TLS and we support 3D Secure for compatible cards.

Question 20

How do I request a refund?

Accepted Answer

Cancellations within the deadline generate automatic refunds. For issues with completed bookings, you can open a claim from the app. Our team will review your case and respond within 24-48 hours. If applicable, the refund is made to your original payment method.

Question 21

What plans are available?

Accepted Answer

We offer 4 plans for coaches and clubs: Standard (free, 3% fee, 2 profiles, 20 classes/month), Silver (€5/month, 2% fee, 4 profiles, 30 classes/month, 3 employees), Gold (€10/month, 1.25% fee, 8 profiles, 40 classes/month, 7 employees), and Premium (€20/month, 0.5% fee, everything unlimited).

Question 22

What are the differences between plans?

Accepted Answer

The main differences are: Fee (higher plan, lower fee per booking), Profiles (how many coach/club profiles you can have), Classes (maximum number of active classes per month), and Employees (clubs only, allows adding staff).

Question 23

Can I change plans?

Accepted Answer

Yes, you can change plans at any time. If you upgrade, it applies immediately. If you downgrade, it applies at the end of the current period. Payments are automatically prorated.

Question 24

How do I contact support?

Accepted Answer

You can contact us by email at soporte@sportconnect.life or from the 'Help' section inside the app in your profile. Our response time is 24-48 hours on business days.

Question 25

How is my data protected?

Accepted Answer

We comply with GDPR (General Data Protection Regulation). Your data is stored on secure servers within the EU. You can request deletion of your account and data at any time. We do not share personal information with third parties without your consent and email verification is mandatory for all accounts.

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